Privacy Policy

1. Who We Are

We Care Day And Night Limited (Company Number: 12427295) is a care provider offering support living accommodation and domiciliary care services. We are registered at 84 Bournbrook Road, London SE3 8JT.

We are committed to protecting your personal data and respecting your privacy rights in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect and process personal information necessary to provide our care services and fulfil our legal obligations. This may include:

• Personal Details: Name, address, date of birth, contact information
• Health Information: Medical history, care needs, medication details, health assessments
• Care Records: Care plans, progress notes, incident reports, risk assessments
• Financial Information: Payment details for care services
• Contact Information: Details from contact forms, emails, and phone calls
• Employment Data: For staff and job applicants - qualifications, references, DBS checks

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and managing care services
• Developing and reviewing care plans
• Ensuring health and safety compliance
• Managing billing and payments
• Communicating with clients, families, and healthcare professionals
• Meeting regulatory requirements and safeguarding obligations
• Responding to enquiries and providing customer support
• Staff recruitment and management

4. Legal Basis for Processing

We process your personal data based on:

• Contract: To provide care services as agreed
• Legal Obligation: To comply with care regulations and safeguarding duties
• Vital Interests: To protect health and safety in emergency situations
• Legitimate Interests: For business administration and improvement of services
• Consent: Where specifically requested for optional services or communications

5. Sharing Your Information

We may share your information with:

• Healthcare professionals involved in your care
• Local authorities and social services
• Care Quality Commission (CQC) and other regulators
• Emergency services when required
• Family members or advocates (with appropriate consent)
• Legal advisors or courts when required by law
• Trusted service providers who assist in delivering our services

We never sell your personal data and only share information when necessary for care provision or legal compliance.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure storage systems with access controls
• Staff training on data protection
• Regular security assessments and updates
• Confidentiality agreements for all staff
• Secure disposal of confidential information

7. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected:

• Care Records: Retained in line with care sector guidelines (typically 8 years after last contact)
• Staff Records: Retained for 6 years after employment ends
• General Enquiries: Retained for up to 2 years
• Financial Records: Retained for 7 years for accounting purposes

8. Your Rights

Under data protection law, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (where legally permissible)
• Restrict Processing: Request limitation of how we use your data
• Data Portability: Request transfer of your data
• Object: Object to certain types of processing
• Withdraw Consent: Where processing is based on consent

Please note that some rights may be limited due to care sector regulations and our duty of care obligations.

9. Cookies and Website Data

Our website may use essential cookies for functionality. We do not use tracking cookies or collect personal data through our website beyond what you voluntarily provide through contact forms.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and significant changes will be communicated directly to clients and staff.

11. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk

Phone: 0303 123 1113